FAQ

Frequently Asked Questions

What makes FACE OF AUSTRALIA products different from others?

Australian Made & Owned
FACE OF AUSTRALIA is owned by one of Australia's longest running and largest manufacturers of colour cosmetics.
Its manufacturing facilities have been operating in Melbourne since 1930.

Synonymous with Exceptional Quality & Value
FACE OF AUSTRALIA is committed to researching, developing and utilising the latest advances in technology to ensure the range offers first-class ingredients, product integrity, superior quality and value for money.

Does FACE OF AUSTRALIA test on animals?

100% Against Animal Testing.
FACE OF AUSTRALIA does not test on animals.  When developing products, we take into account many safety and ethical issues in order to provide products that will be safe to use and effective. We constantly review the introduction of materials to ensure we are at the forefront of such a dynamic area.
We are an accredited member of Choose Cruelty Free, an independent, nonprofit organisation which actively promotes cruelty free lifestyles. It is the sole body in Australia that accredits cruelty free companies. For further information, please visit www.choosecrueltyfree.org.au.

What's the life expectancy of cosmetic products?

You can quickly check whether an item is passed its use by date by simply checking the colour, consistency and even the smell of a product. However, if in doubt, throw it out!
Mascara, however, should be renewed every 3 - 6 months.

Where can I find a detailed ingredients list for FACE OF AUSTRALIA products?

A detailed ingredients list can be found on every FACE OF AUSTRALIA in-store display.

I love the Limited Edition FACE OF AUSTRALIA Products - how long are they usually available for?

We love our Limited Edition Products too! They feature the latest colour trends and packaging innovations and allow us to offer something exciting and new on a regular basis. Generally, our Limited Edition Products are available for three months or until stock runs out.

How does FACE OF AUSTRALIA choose what colours to range?

FACE OF AUSTRALIA is dedicated to monitoring market trends, ensuring the range reflects current styles and consumer needs. We have an expert team of Colourists who are trained to select and formulate shades based on upcoming fashion and colour trends. The comments received from our customers also form part of an important feedback process that assist with decisions on new colours and products. We encourage all feedback and value the opinions of our customers, so feel free to contact us.

Contact us

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