Returns Policy

In addition to your statutory rights, We will not be issuing a exchange for items where change of mind may occur. Returns will take effect based on

  • Product/s does not meet customer satisfaction
  • Product/s are damaged or reported faulty
  • Products would need to returned within 7 days of the receival date and the original sales receipt is present.

Returns/exchanges can be sent to:

Team@ Face of Australia
C/O- Ross Cosmetics Aust Pty Ltd
14 – 22 Carrick Drive
Tullamarine VIC 3043

If you return items to us that do not comply with the above requirements, we will return them to you at your cost or happily exchange for you.

Packing Problems

Please check your items against your receipt.
If there are any discrepancies please email [info@faceofaustralia.com.au] or call our Customer Service line on 03 9338 3197 as soon as possible and within receipt of purchase date.